Apex’s Key to Success: Taking Care of Every Client

Apex’s key to success is our customers and ability to create lasting relationships.  Now that the temperatures make the soil too cold to plant, the grass has stopped growing for the season, and the snow fills our yards, Apex will take this opportunity to evaluate and reassess the past season, prioritizing and tweaking procedures and processes we will keep utilizing moving forward.

We pride ourselves on the training we provide our employees, the high-quality work we perform, and the relationships we build with our clients throughout the year. This past year has shown us that we have been successful as a business primarily due to repeat clients and the referrals they provide.

Apex has been in business for over 30 years now. It is all thanks to our clients. It is our job to make sure we let them know how much we appreciate them and their valued input! 

Our clients understand that they are the key to our success. We prove this daily by providing superior services with the single goal of meeting or exceeding their expectations. Every member of the Apex team, from administration to sales to construction to our maintenance crews, wants to provide everything anyone could ever want in a landscape plan and more!

We want to provide the best experience possible, and we have honed our skills over the past 30 years to make the experience as worry-free for our clients as possible. 

 

Key to Apex Success – How We Know We Measure Up

• We ask! 

At the end of each job and each season, we send out a survey to our clients. We want to know about their specific experiences with our team. Our clients know best if we have been thorough, dependable, skilled, prompt, and available throughout their experience. We ask for feedback on things we are succeeding in and insight into areas we could improve. 

 

• We listen!

Based on our client’s suggestions and feedback from their personal experiences. We discuss ways of adjusting procedures and processes or implementing new methods to ensure a better chance of success. Addressing any areas that need improvement and work with our team members to resolve any concerns. We provide training and implement new technologies to ensure our service is par excellence. 

 

• We intentionally thank our clients! 

To ensure that our clients feel valued, we reach out to personally thank them for their business. Whether via a thank-you card, a phone call from the sales manager or owner, or a small token to thank them for their business, we ensure that each client receives our message of gratitude. Without their business and referrals to friends and family, we would not be where we are today.  Apex’s key to success is our customers.